WildChina Travel Limited (“we,” “our,” and “us”) owns and operates the website www.wildchina.com and the following affiliated micro-sites: www.wildchinacorporate.com, www.wildtaiwantravel.com, www.wildchinaeducation.com, www.wildmongolia.com, www.beshan.com and www.beyondclassrooms.org.
We’re committed to maintaining your trust and confidence in how we use and protect your data both on our website and when you use our services. That’s why we’ve put together this privacy policy that outlines how we collect your information, what kinds of information we collect, and how we use that information.
At the bottom of this policy, we’ve also provided instructions on how you can access, amend, and delete the information we collect from you.
By using this website or communicating with us, you are agreeing to the terms of this policy.
If you have any questions or concerns about this policy, please don’t hesitate to contact us via info@wildchina.com.
We provide a personalized service to all of our clients. To do this, we collect personal information from you both actively and passively.
We actively collect information in the following ways:
Please note that if you provide information to us about any person other than yourself, it is your responsibility to ensure that they have permitted you to disclose their information to us and that they understand how their information will be used.
We may passively collect information from you in the following ways:
The personal information that we process may be used in the following ways:
ISO 27001 Compliance: We take the security of your information seriously and are committed to maintaining the highest standards of information security. WildChina is certified to the ISO 27001 standard for information security management systems (ISMS). This internationally recognized standard sets out best practices for the management of information security risks.
Information Security Measures: WildChina implements a range of technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include but are not limited to encryption, access controls, regular security assessments, and employee training. We reserve the right to share information about client demographics, website traffic, our products, and our services.
We will never sell or trade information with other companies for marketing purposes. If you make an inquiry or a booking with WildChina Travel Limited, some of your personal information may be required by our partners who are helping us to fulfill your travel requirements. We will try to ensure that your information is processed in accordance with relevant data protection requirements but third-party partners will be governed by their own privacy policies.
WildChina Travel Limited reserves the right to disclose your personal information if we are required to do so by law or in response to a request from public authorities.
Should you choose to subscribe to one of our WildChina newsletters, either directly through the WildChina website or by choosing to receive the newsletter in our customer service center, you will receive our newsletter and other information that we think you may find interesting using the email address which you have provided.
Should you wish to unsubscribe from marketing communications via email, you may opt-out by clicking on the clearly marked ‘unsubscribe’ button at the bottom of any WildChina marketing email. You can also unsubscribe by emailing newsletter@wildchina.com and providing each email address you would like us to remove.
WildChina does not store client credit card information. We use Stripe, a third-party payment processor, to securely handle your payment information. When you make a purchase on our website, your payment details are processed directly by Stripe, and we do not store or have access to your full payment information, such as credit card numbers. Stripe’s privacy policy and security measures can be found on their website.
WildChina Travel Limited will retain your data for as long as you use our services or as necessary to fulfill the purpose for which it was collected.
We take reasonable steps to ensure that the personal information you send us is accurate. If you’d like us to correct or delete your personal information, please contact us via e-mail at info@wildchina.com
Please note that you may be asked to verify your identity before your request is approved.
Our service may contain links to other websites and third party services. We have no control over and assume no responsibility for the privacy policies of third party sites. We recommend reading the privacy policies of all third party companies before providing personal information.
The collection of personal information from children under the age of 13 years old is done only with parental consent and will only be used to fulfil travel requirements. We do not specifically market to children under the age of 13 years old.
We reserve the right to change this policy at any time. If we do change the policy, it will be posted here, along with its revision date. We encourage you to review this policy periodically for any changes.
WildChina Travel Limited is located at Room 803, Oriental Plaza, East Dongfang Road, Beijing. Please contact us via email at info@wildchina.com or by telephone on +86 10 6465 6602. If you are based in the US, you can contact us toll-free on +1 888 902 8808.
This policy was last revised on October 9th, 2023.
We’re on hand to help you get the information you need about travel in China, whenever you need it. We’re not robots; we’re real people, travel designers here to help you.
As COVID-19 restrictions and regulations change, we want to make sure that you can travel in a safe and responsible way. Let us know your China travel questions and, within one business day, we’ll personally get in touch via email, phone call, or WeChat (whichever method you’d prefer) to help you answer it.
803 Oriental Place, 9 East Dongfang Rd, Chaoyang District, Beijing, 100027
Room 221-222, No. 66 Tianjin Road, Huangpu District, Shanghai, 200002
No. 1-2 Hangkong Road, Wuhou District, Chengdu, Sichuan
+86 10 6465 6602
+1 888 902 8808 (Toll Free)
